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How can you benefit from the lifetime warranty?
To benefit from your product warranty, you simply need to create an account on our website in the “lifetime warranty” section.
When your account has been created, you’ll be asked to register the purchases product (within 30 days of purchase). You can then request a replacement at any time by clicking on “declare an incident”. You’ll then be informed of the returns procedure.
How do I return my product as part of the lifetime warranty?
To return your product, you simply need to go to your “warranty” space and click on “declare an incident”. The returns procedure will be sent to you by email and will be available in your space.
To return your product, the dossier must include proof of purchase, the product to be exchanged and the returns authorisation number sent during your request. Any dossier which does not comply with the procedure may not be processed.
How to contact us
To contact us, please use the section My account>Contact us
. If you don’t yet have an account click here
How to choose a screen protector?
When choosing a screen protector, there are several essential criteria to bear in mind:
The first is obviously the hardness. This is measured on the Wolff Wilborn scale, which goes up to 9H. Force Glass has an even higher rating: 9H+. Thanks to a tempered-glass technology developed in Japan, Force Glass is probably the strongest screen protector after diamond.
Transparency: effective protection must not reduce transparency. The high transparency of Force Glass screen protectors is achieved through ultrasonic dips.
Touch sensitivity: a good screen protector must absolutely not reduce the touch sensitivity of your mobile. Force Glass has an ultra smooth and soft surface thanks to doubled polishing time.
Easy to install: a few seconds are all it takes to fit a Force Glass screen protector.
Anti-fingerprint treatment: its oleophobic treatment by electrolysis endows an optimal anti-fingerprint treatment.
Guaranteed: a screen protector worthy of the name must be guaranteed. Force Glass is making a strong commitment to its customers by launching the first lifetime-guaranteed screen protector!
Why protect your screen? Isn’t it just a way to make us spend even more money?
On the contrary, a good screen protector enables you to avoid much higher costs while skipping all the bother caused by screen breakage...A study performed in January 2016 by smartaddict.fr, the leading mobile trends website, shows that the average cost of repairing a screen is about €174. Compare this with the €29.99 RRP of FORCE GLASS, the screen protector with a lifetime warranty. Read the article Smartaddict article
Also, the probability of breaking a screen is very high: 52% of smartphone owners have already damaged their screen, according to the exclusive 2016 SmartAddict/GECE survey (of a panel of 1,000 people of 18 and over having a smartphone).
Can the sensitivity of my touch screen be decreased?
No! We have developed our FORCE GLASS range not only to be the strongest on the market, but also to preserve all the usability of your smartphone: that's why we can assure you that the ultra smooth and soft surface and the thickness of the glass have been specially designed with these needs in mind.
If your smartphone has a touch sensitivity
mode, enable it.
Which FORCE CASE model should you choose: “Life”, “Urban” or “Ultimate”?
Our range has been designed according to the degree of protection you need... while offering you a variety of designs and colors to fit your style.
Life: An elegant and lightweight protective case to withstand all the little knocks and drops of everyday life.
Urban: An excellent blend of style and technology to be with you in all your daily activities and sports, in the city or elsewhere.
Ultimate: The ultimate high-strength protection to face the most extreme situations in peace of mind.
In short, the more mobile and active your life is, the greater the probability of your smartphone getting dropped... so the stronger the protection must be!
What justifies the price of Force Case protection systems compared to others?
The price of FORCE CASE protection is justified because it’s the only one on the market that can incorporate 4 impact resistance systems (360° shock-absorbing gel + the Tryax™ system + Ondular™ technology + reinforced Kevlar® technology) certified by tests carried out in independent laboratories. Lastly, and above all, it’s because FORCE CASE is the only protection system on the market that offers a genuine lifetime guarantee*.
What types of damage are covered by the FORCE CASE lifetime guarantee?
The types of damage to your FORCE CASE protection system covered by our lifetime guarantee are: tears, breakages, abnormal wear, perforations and smashing.
And our commitment is simple: Force Case will send you a new protection system to replace your damaged one (limited to 1 replacement per year)
What justifies the price of Force Power chargers compared to other charger brands?
The price of FORCE POWER is justified by the product finish, and a sleek and compact design as well as by the different Fast & Smart charging technologies integrated into the chargers. These technologies analyse the charging needs of your device and adjust the charging power accordingly. The charging is thus 2 to 3 times faster. In addition, the cables are coated with Dyneema®, the strongest fibre in the world.
Lastly, FORCE POWER chargers are the only ones that offer a real lifetime warranty*
How are Force Power cables different from other cables on the market?
FORCE POWER cables are ultra-resistant and high-performance. They are resistant to bends and abrasion. They are coated with Dyneema®, a fibre 15 times more resistant than steel.
Where can I use my electric scooter?
From 1 September 2019, new traffic rules will be enacted regarding electric scooters in France:
They may not be used on public roads (pavements, traffic lanes or bike path).
In addition, any deliberately dangerous behavior endangering the lives of others is punishable by the possibility of 1 year's imprisonment and a €15,000 fine.
They may be used on private roads (e.g., road on private property, driveway to private residence).
In Paris, self-service scooter parking on the pavement is not allowed. This offence is punishable by a €49 fine. You will also have to pay the impoundment costs.
Is liability insurance mandatory?
The user of an electric scooter (including self-service scooters) is required to have third party liability insurance. This insurance covers damage caused to others (injury to a pedestrian, material damage to another vehicle, etc.). It is recommended to contact your insurer to, for example, adapt your home insurance policy or take out a specific insurance policy. You can take out civil liability insurance for electric scooters via Force Moov.
From the beginning of the 2019 school year, you must abide by new rules when riding an electric scooter:
- Headphones or earphones are not allowed.
- Your scooter must have an audible warning device and brakes, retro-reflective means and front and rear lights.
- Do not carry passengers! Your scooter is intended for personal use only.
- You are only allowed to park your scooter on the pavement if it is not in the way of people on foot.
- It is preferable to wear a helmet
- Wear retro-reflective clothing or equipment which can be seen at night or in daytime when visibility is low, even in built-up areas
- Children under 12 years of age are not allowed to ride an electric scooter
- Your electric scooter must not exceed a speed of 20 km/h.
What precautions should I take for my electric scooter?
To take full advantage of your electric scooter for as long as possible, read the following recommendations carefully:
- Always listen for the safety catch locking in place when the scooter is unfolded.
- When it is not to be used for long periods, keep the battery half-charged. Prefer to carry light loads. Keep the scooter at between 5 and 20 C°.
- Always plug the charger into the wall socket BEFORE connecting the scooter and never leave it unattended while charging.
- Regular inspection of the screws, including front shock absorber screw set, rear wheel screw, front column screw, motor screw, rear mudguard screw, display screw and the condition of the cables.
- Do not use the scooter for freestyle jumping / use which could cause structural breakage and check the structure is intact after intensive use;
- Check the condition of the motor and inspect the cables from time to time (cuts, twisting, tearing or other damage).
- Do not ride in water or wash the scooter in copious amounts of water.
How to make your battery last longer?
To maximize your battery’s life, please follow these instructions:
- Do not allow the charge to get too low. We advise recharging the battery whenever you ride more than 5 km.
- Avoid hot recharging. Leave the scooter standing and turned off for at least 15 minutes or even 1 hour after use before recharging.
- Avoid overcharging. Do not leave the charger connected for more than 24 hours.
- The ideal battery storage charge level is 60%.
Can I ride my scooter in the rain?
Your Force Moov scooter has an IPx4 (splash-proof) protection rating. You can therefore use it in light rain and after the rain on wet ground, skirting around puddles and riding at moderate speeds (to avoid skidding). Remember to dry the scooter before folding it then stand it upright so that water does nor seep into the battery compartment.
Do the tires need any care?
The Force Moov scooter tires are puncture-proof and normally don't need to be changed. If the tires are excessively worn you can replace them. Please contact our after-sales support service about the applicable procedure at firstname.lastname@example.org
Can I change my scooter battery?
Yes, you can replace the battery at your home. To refer to the battery replacement procedure, please contact our technical support service: email@example.com
Can I buy spare parts for my scooter?
Yes, you can order some parts on our website or through our technical support service. Please contact them for more information: firstname.lastname@example.org
Our technical department can carry out repairs outside the guarantee or on special request.
Where can I find my scooter’s serial number?
The serial number is engraved under the front wheel on the folding part.
Why are the bell and levers mounted upside down on my new scooter?
The bell and levers are mounted upside down on new products to protect them from breakage during transport and ensure that these fragile parts do not get damaged.
The scooter is supplied with Allen keys so that you can mount them the right way round and adjust the viewing angle of the screen and the level settings to your liking.
How do I turn off the front and rear lights?
You can’t. The new road safety rules require that you are visible when you use electric vehicles. The front and rear lights must always be on when you are using your scooter.
In the app, I can't find the Force Moov scooter in the list of devices available for Bluetooth connection.
The Force Moov scooter usually appears in the list under the name of Scooter. If you can’t see it, please check that:
1. Your scooter is on
2. Your smartphone's Bluetooth is on
3. The location (your position) is activated on your smartphone (in the general settings of your phone) and for the app.
4. On the Bluetooth pairing page, you will see the list of available devices. If you do not see the name Scooter, it might be at the bottom of the list. Try scrolling through the entire list.
Where can I download the user guide for my SUPREM 6400 scooter?
What is the after-sales support procedure for my scooter in the event of a breakdown?
You can contact the after-sales support service on +33 (0)8 99 49 08 10
(call charged at 0.40 cents/minute + local call price in France).
Or send an email to email@example.com describing the problem you are experiencing. A Force Moov technician will answer you quickly to tell you what to do.
You can reach the France after-sales support procedure by clicking here